Olympus Care
for Duodenoscopes

Olympus Care
Olympus offers Olympus Care with every duodenoscope as an added layer of protection.

Helping You Do More

When performing an ERCP, you need tools, technologies and services that you can trust so you can focus on taking care of your patients.

Based on worldwide customer feedback, key learnings and society guidelines, the Olympus Care program includes a resource library, service, education and dedicated field support.

Built with our customers in mind, Olympus Care will evolve for future needs and resources.
Olympus Scopes are used to treat cancers and other diseases.
51.5 Million gastrointestinal endoscopic procedures occur every year.1 700,000 ERCPs are performed in the United States annually.2
Since 2015, Olympus has provided more than $2.5 million in support for ASGE initiatives that advance knowledge of the safe and effective use of endoscopes in gastroenterological procedures.
Olympus allocates up to 15% of our annual global R&D resources to focus on improving the safety of our endoscopes.3

In the last three years, Olympus has executed
OVER 150 infection prevention courses.

This means Olympus has educated OVER 4,700
medical professionals on infection prevention in the
last three years.

Duodenoscope Maintenance
and Care
  • Scheduled service inspections
  • Maintenance and repair with OEM parts and OEM trained technicians
  • Shipping included with annual maintenance program
  • Inservice with competency check
  • Complementary in-house competency check documents
Olympus Service
  • Original equipment manufactured parts and servicing
  • Loaner scopes available during maintenance to ensure maximum uptime
  • Online Service Portal to submit requests, view history and track repairs
  • Unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week
Olympus Continuing Education Programs
  • Olympus provides contact hours for educational programs in various modalities:
    • On-site Instructor Led programs upon request, nationwide
    • Online E-Learning modules
    • Off-site Instructor Led
    • Reprocessing Specialist Training programs, regionally
    • Presentations at Chapter and Society meetings upon request, nationwide
  • On-site
    • Training provided by an Endoscopy Support Specialist
Additional Educational Resources
  • Website Resources
    • Training Videos
    • Wall Charts
    • Visual Reprocessing Guides
    • White Papers
    • Quick Reference Guides

Resources

You depend on Olympus to deliver the tools, services, and information you need to provide the highest levels of quality and safety in patient care. To make sure that you have access to today’s newest advances in infection prevention, and remain empowered to make the most of them, we offer customized education and training programs, comprehensive service and repair programs, a wide-ranging support network, and the power of cutting-edge workflow connectivity.
DUODENOSCOPES

Important information about Olympus duodenoscopes, including FAQs and customer letters.
LEARN MORE

INTERACTIVE DUODENOSCOPE LEARNING MODULE

Discover a deeper understanding of reprocessing the Olympus (TJF-Q180V) duodenoscope.
LEARN MORE

EDUCATIONAL RESOURCES

Additional information related to the proper care of medical products.
LEARN MORE

INSTRUCTIONAL VIDEOS

Watch videos with instructions on how to clean your GI Endoscopes and Bronchoscopes.
LEARN MORE

CONTINUING EDUCATION

With an extensive selection of educational programs for endoscopy, Olympus University is a convenient way for nurses, technicians, biomedical engineers, administrators and materials managers to further their knowledge.
LEARN MORE

SERVICES AND REPAIRS

Information on Olympus OEM service of equipment and access to the Service Portal
LEARN MORE

CUSTOMER PORTAL

OlympusConnect.com houses the full library of training support, including: Reprocessing Videos, Visual Reprocessing Guides, Instruction Manuals, Reprocessing Manuals, In-service Guides and more.
LEARN MORE

CONTACT US

For additional questions on service, technical assistance, professional education, or sales contact us directly.
LEARN MORE

DUODENOSCOPE NEWS

Sign-up today to receive the latest news and information from Olympus about infection prevention.
LEARN MORE

Sources

  1. 1. 75 Million Endoscopies Performed Annually According to iData Research Procedure Analysis. (2019, May 14). Retrieved from https://idataresearch.com/75-million-endoscopies-performed-annually according-to-idata-research-procedure-analysis/
  2. 2. Coté, G. A., Singh, S., Bucksot, L. G., Lazzell–Pannell, L., Schmidt, S. E., Fogel, E., . . . Sherman, S. (2012). Association Between Volume of Endoscopic Retrograde Cholangiopancreatography at an Academic Medical Center and Use of Pancreatobiliary Therapy. Clinical Gastroenterology and Hepatology, 10(8), 920-924. doi:10.1016/j.cgh.2012.02.019
  3. 3. Data on file at Olympus.